Grievance Redressal Policy
At Kadel Finance, we are committed to providing excellent service. If you have any concerns or complaints, we have a structured grievance redressal mechanism to address them promptly.
How to File a Complaint
Level 1: Branch/Customer Service
You can register your complaint through any of the following channels:
- Phone: +91 9910432346
Monday to Saturday, 10 AM to 6 PM - Email: grievance@kadelfinance.com
- Visit Branch: Visit any of our branches during business hours
Level 2: Grievance Redressal Officer
If your complaint is not resolved within 7 working days, you can escalate to our Grievance Redressal Officer:
Mr. Rajesh Kumar
Grievance Redressal Officer
Email: gro@kadelfinance.com
Phone: +91 9910432347
Level 3: Principal Nodal Officer
If your complaint remains unresolved after 15 working days, you can contact our Principal Nodal Officer:
Ms. Priya Sharma
Principal Nodal Officer
Email: pno@kadelfinance.com
Phone: +91 9910432348
Resolution Timeline
RBI Ombudsman
If you are not satisfied with our resolution, you can approach the RBI Ombudsman:
Reserve Bank of India - Ombudsman Scheme
Website: cms.rbi.org.in
For detailed information on filing a complaint with RBI Ombudsman, please visit the RBI website or call RBI's Toll-free number: 14440 (for grievances against RBI regulated entities)
Information Required for Complaint
Please provide the following details when filing a complaint:
- Your full name and contact details
- Loan account number (if applicable)
- Nature of complaint with detailed description
- Date of incident/transaction
- Supporting documents (if any)
- Previous communication reference numbers (if any)
Have other questions?
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